Rejection in sales

Payment GatewayFor foreign trade salesman, when you have made a lot of effort, which turns out to be a object. Overseas ecommerce depends much on online communicating, and the trust is like based on Payment Gateway without paying face to face. Do you think it is the end of it. No, most of time, sale starts from when you are being rejected. You must figure it out if this is a real decline or a delaying tactics, “Rejection” and “apprehension” are kind of euphemistic statement. In fact it is because you have not exerted your energy to persuade your client to make the final deal. For many times they really want to get more information and guarantee. The “No” said by them are actually “Not now”. We lost client because we have not listened carefully and studied what they really want. Often we heard reject as: · I need to sleep on it; · I also consider another two suppliers; · Your price is too high; · Our budget for this year has been spent out. Contact me next month; · We currently would not like to change our supplier; There are typical rejection from client. Many of us have encountered this. But after being through many times of rejection, I start to realize and learned that what are true rejection: · They think they can buy cheaper and better stuff somewhere else. · They have already determined on some other fancy supplier but they don’t want to say it; · They don’t want to change supplier, and you are not good at listening; · They don’t trust you and you are acting not professional enough. If you can overcome the reject depends on: · Your sales skill; · Your understanding of your product; · How much you know about your client; · The trust built between you and your client; · Your attitude and creation. Anyway you really want to help your client and sincerely insist what you are doing.

Business meeting

credit card payment solutionIn fast developing ecommerce industry, credit card payment solution is a very popular option. Many business man in this industry often go abroad to see their clients in addition talking online or per phone. There are some suggestion in meeting your clients for newbie. Set an appropriate appointment for meeting. If you plan to go on a business trip and visit your client on your way, make sure notify your client ahead. Before you set off, please send the information to your client regarding the specific date and purpose by phone or Telex. If it’s an temporary visit, you also is advised to contact the employed officer to set a date. Let him prepare for your visit before he has settled to talk business with you. Avoid interruptions amid your communication. If the meeting site is in your company, please notify your staff not to interrupt. Too much interruption will affect the communication enthusiasm. Behave yourself in the communication. Just adhere to the common courtesy and maintain a pleasant posture. You will forfeit the good opinion of many people. Admit your mistake in appropriate time. If you seemingly make a mistake which cause big or small damage to other person, a regret words normally can get forgiveness from other one. At least it can make them not that irrigated at the time. Then you can explain thoroughly after they calm down. Your documents are material should be enough and fully. Specific things are more persuasive than oral expression. When your client heard you say: “We have a pamphlet in English. They will get a surge of interest and move on to ask you a lot of questions related with product. If you have collected your materials at ordinary times, you can answer all questions asked. It is very much helpful for your business meeting.

Return solution for online consuming

third party paymentOnline shopping dispute is very normal with a great deal of increasing online transactions with third party payment ecommerce business fast development. Return policy is a very important and frequently used in customer dispute. However there are four categories of merchandise which are not being applied on return policy. They are fresh and perishable product, online download or unpacking DVD, computer software and other digital product, customer costumed product, delivered newspaper and magazine. Meanwhile there are other three classic merchandise are not returnable: 1. Merchandise after unpacking affect personal safety or health 2. Merchandise after unpacking being greatly devaluation 3. Merchandise being clearly marked with near quality guarantee period or flaw. To refine the range of merchandise not-returnable is helpful for merchant and customer solve and reduce their dispute. There are also questions regarding the gift with merchandise is required to return or not. It is recommended that the merchandise itself and fitting, gifts should be return together. If the gifts include material object, credit, coupon, value voucher which are not able to return once together. The merchant can request customer to pay the gift price labeled beforehand. But who is responsible for the shipping fee. The return fee is should be undertaken by the customer. However if the merchant and customer has agreement otherwise, the shipping fee is per the agreement. The customer meet certain criteria will be waived on shipping fee. But after return it cannot meet the criteria the seller can deduct the shipping fee in the refund. Up to when the customer can receive refund? If the returned product is intact in good condition, normally it is required the merchant to refund within 7 days.

Credit card application

payment by credit cardMany of us want to apply for credit card and attached gift provided along with the payment by credit card commonly used. But often the application failed, we did not get the gift but also the card request declined. How can we avoid the application failed: The first thing is to choose one of the appropriate card for you. Simple speaking: The card owners can choose card related with card. Normally you can apply for it only if you have a card. The approval rate is very high. For woman the first choice is the kind of card which is especially for girl. It is also suitable for us girl’s appearance aesthetics. In the meantime the benefit and right are enough for card using. Young people first choice is the YOUNG card which is specialized issued for young people. The application criteria is easy and the credit limit is high enough. If you are under 30 years old, you can try to apply for this one. Big amount cash out: If you are urgent for using cash, the card support big amount cash out is very perfect for you. 100% cash out meets your need. Of course there are other many types of cards, but for application, you should choose according to your own interest and consuming habit. The card application channel is very important. You are advised to be very watchful to not apply with the eloquent sales man at scam agent. You probably not only fail to apply but also get cheated with your money. After you have gone through all the procedure in card application, it’s not the end of it. Generally the last step in application is phone visit, which is a key link for approval. It is a oral investigation in the bank system. It may seem simple and casual but it also has the purpose to verify if you have proper and qualified. After everything is ready you can wait for card approval notification and enjoy your consuming with credit card.

Analysise on working with client

merchant credit card paymentToday we will move forward on our last topic regarding obtaining more sales for foreign trade. This part we have not involved on merchant credit card payment. If I called to inquire the price, before I even open my mouth, many freight forwarding may reply that they need to check in their office before answering me. Sometimes I only want to ask the general situation instead of details or data. If you are not clear about the general location of the port and fee, how could I transport goods via your side. If I need to transport goods through the America I want to get a outline or main idea: one person tells me he doesn’t know and the other tells me the price and follow up with me the condition there. Which one you think I might choose. In other words, the first person is being responsible to not just give random price. But if not good to hear, you are not working hard enough. We often say we will work harder, but what you don’t know is people better than you are exerting their greatest effort. We ignore one thing most of time. For most of who first purchase overseas, they don’t have much information about international trading. They even haven’t heard about FOB, CIF not to say understand it. Then what should we do. We need to know what our client really want and need. For example, if you purchase in the first time at abroad, what things you care about. If it were me, I want to know about the following: How about product quality, with guarantee or not. Price high? How much is the transport fee? If I have insurance for my funds? What to do with time difference? How to pay? Seller attitude. What if the product quality has problems? As a matter of fact, most of our clients may have concerned over these. We will give simple analysis next time.

Advantage to grab in foreign trade

payment processingEcommerce merchants dealing with many aspects: payment processing, price inquiry, customs, factory and so on. When we discuss with our client, what aspect we can use to get the advantages. Weaken price: many people complains about this: our price is too high that no client would come to us for purchase. If in such case, the factories in Shanghai with high cost would not be able to survive. Everything related is high, for salary, each worker salary is twice as those in other province. Price is a sensitive concept. We are going to weaken the price concept in international trading. But weaken does not mean no discussing on price. It is recommended to see in the broad sense. Product price is price, transportation fee is price and so on. Why cannot we include all related things into consideration for our client. Product, shipping fee, tax, customs clearance fee… Is so many trade terms and conditions, I tend to go with bulk-cargo for CIF, DDP. If the merchandise not too many, we can deliver to your door, with proper price and save time and trouble for client. Just like domestic courier service, door to door, without going out consuming. When we weaken the price, we can refer to the delivering to door service. May be some friends think it’s too much trouble. Actually it doesn’t . As you are considering for your client. But in international trading, you have to let them know you are doing favor for them, because they don’t know our things for do them a good turn. I found this when I reported price of FOB, after price inquiry, the client always follows up with me on: how much is the shipping, when it arrives. Therefore I directly report and fix this once at one time. Grab off the advantage before your profession even think of it. Maybe our foreign client has different way of thinking but this point should be included. We can see a lot of overseas websites provide free shipping.

Business meeting

credit card payment In fast developing ecommerce industry, credit card payment solution is a very popular option. Many business man in this industry often go abroad to see their clients in addition talking online or per phone. There are some suggestion in meeting your clients for newbie. Set an appropriate appointment for meeting. If you plan to go on a business trip and visit your client on your way, make sure notify your client ahead. Before you set off, please send the information to your client regarding the specific date and purpose by phone or Telex. If it’s an temporary visit, you also is advised to contact the employed officer to set a date. Let him prepare for your visit before he has settled to talk business with you. Avoid interruptions amid your communication. If the meeting site is in your company, please notify your staff not to interrupt. Too much interruption will affect the communication enthusiasm. Behave yourself in the communication. Just adhere to the common courtesy and maintain a pleasant posture. You will forfeit the good opinion of many people. Admit your mistake in appropriate time. If you seemingly make a mistake which cause big or small damage to other person, a regret words normally can get forgiveness from other one. At least it can make them not that irrigated at the time. Then you can explain thoroughly after they calm down. Your documents are material should be enough and fully. Specific things are more persuasive than oral expression. When your client heard you say: “We have a pamphlet in English. They will get a surge of interest and move on to ask you a lot of questions related with product. If you have collected your materials at ordinary times, you can answer all questions asked. It is very much helpful for your business meeting.

Communication for online business

credit card payment processorDoing business online overseas, especially for foreign trade salesman, the must to consider is credit card payment processor, time different, communication service. When we communicate with foreign client, fluent English is a very big advantage. Regarding telephone communication, there are something to stress here. We can set up a tele sales team. Pick up the phone to talk with clients. We know that language power is far more than word’s. I always believe that “never call if you can talk face to face” “never email when you can talk over phone”. Email is a supplementary for communication. Many enterprise says they mainly use email to communicate with clients. That’s right. If you only remain at email communication step, then you need to work more. We also need to learn to use APP very often. In communication, except for phone, email, we can also use well-known APP, such as: Whatsapp, Skype, Facebook…I use these apps almost synchronous with Wechat and QQ. Many clients especially in RFQ, I need not to rush for price reporting. I can use all mean to check their status, for example on Facebook to give a like. After one or two days of getting a little bit of acquaintance we do some chat. Every foreign trader knows not many deals could be done in few minutes or one day. From getting to know till placing order, it may take a month or year or longer. And we can use the things they like to talk and communicate with them. For example: For Chinese, many people are not used to talk by email. And for them who are not sales, they are not likely to check emails much often, they are more likely to check their social media apps. If I send a text both by Wechat and email, the possibility that you read on Wechat is much bigger than on email. You may see on both but the time effect are very different.

Company or Factory

credit card payment For many graduates fresh out of college, to find a job suitable for themselves is significant. Nowadays ecommerce business is going with rapid development. Many industries such as credit card payment with third party processors; cross border B2B; B2C and customer service related with these industries. With all these relative jobs, what kinds of aspects will you choose. For cross border ecommerce foreign trade newbie, they are considering to go to the factory or company office. In my personal view, for person with no foreign trade experience, working in factory is a good choice. Foreign trade agency and company is a setup platform provided for you. It is your own business if you go good or not. No much communication between colleagues. When you first enter a company starting your career you are not familiar with what you do. In the meantime, there is no professional experts training new staff on product knowledge. Secondly, the negotiation skill is relatively weak for graduate. While negotiation is what trade company does. If you work in factory, you can invite factory technician taking part in when client visits, you as translation can learn a lot during the processing. Such as negotiation skills, not just product information. Foreign trade agency is suitable for experienced salesman who want to increase their income. If they have customers base they can totally do by themselves. In one word, one who with plenty customers base, knows well about product, and is wiling to work hard are more fit for trade agency.

Payment option- third party payment

Third party paymentThird party payment method for foreign trade is varied. For all kinds of payment method, it can be generalized as: online payment and offline payment. Or as traditional offline payment, and payment gateway model. 1. Third party payment gateway: it is an interface between bank financial network and internet network. It is a set of server equipment operated by the bank system which converts internet transmitted data to financial institution interior data. 2. Traditional offline model: all transaction is processed and fulfilled off the internet, and the procedure is tedious. 3. E-wallet model: transaction between accounts, seller and buyer has to register account previously. 4. Redirected link payment model: a individualism payment page, which is provided for international foreign trade payment in short time. The third party payment features:Payment gateway is directly butt jointed accordingly with merchant website. After the integration, the merchant can receive payment easily and securely. It is real time payment, efficient, stable, simple and fast, which is the first choice used in foreign trade website and b2c, c2c. The traditional offline payment model: Generally it comply the principle of cash on delivery. This model protects the merchant interests to a great extent. For example: West Union, telegraphic transfer etc. used in big amount collection, the credited time is also very fast. How to choose payment method: For the ones chase security and protection, or hold with a fixed number of clients, West Union may be the best choice; for big amount collection, Telegraphic transfer is a good choice. For long term business plan to raise transaction volume, expand the business,safe and low risk level, international credit card payment is recommended. Acardpay international welcomes your business cooperation.

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